Frequently Asked Questions
Please contact us to answer any unasked questions!
Customer Support
How can I contact Durofix customer support?
You can reach our customer support team via the contact form on our website or by calling our global hotline available on the Contact page.
How long is the warranty on Durofix tools?
G12 Pro & 60v Extreme power come as 2 year warranty as standard, with an option of registering here and getting a further years warranty.
RM Series & Professional Assembly due to calibration to ensure accuracy come with a standard 1-year warranty.
Where can I buy replacement batteries and chargers?
All official Durofix batteries and chargers can be purchased through our authorised distributors, our online store, or local tool suppliers. Using genuine batteries ensures maximum performance and protects your warranty.
Can I get a spare parts diagram or manual?
Yes. All manuals, exploded diagrams, and parts lists are available on their respective pages. Anything missing, dont hestiate to reach out
Can I use older-generation Durofix batteries with newer tools?
Battery compatibility varies between voltages and generations. The G12, G24, and 60V series each use distinct battery platforms. Only use batteries designed for your tool’s platform. Mixing platforms may damage the tool or battery
What are the advantages of using brushless motors in Durofix tools?
Brushless motors offer significant advantages over their brushed counterparts. Primarily, they boast a much longer maintenance-free lifespan due to the absence of physical contact between components, eliminating wear and tear from brushes. This lack of friction also contributes to higher efficiency, meaning more work can be completed on a single battery charge
Why is low vibration important in power tools?
The primary focus for low vibration is reducing risk of injury for the workforce.
What is the best way to clean my tool?
With the motor running, blow dirt and dust out of all air vents with dry air at least once a week. Wear safety glasses when performing this. Exterior plastic parts may be cleaned a damp cloth and mild detergent. Although these parts are highly solvent resistant, NEVER use solvent.
How often should I service or maintain my Durofix tool?
For regular users, we recommend cleaning ventilation slots weekly, checking brushes (if applicable) every few months, and inspecting moving parts for wear. Professional or industrial users should follow a more frequent maintenance routine.
Can Durofix tools be locked to specific torque settings to prevent tampering?
Our assembly tools use wireless communication to set the needed parameters on the tool. The trasnducerised range is capable of automatically changing when linked with a process control system and also uses passcode protection to prevent access to changing settings on the tool.
Can multiple tools be monitored through a single Durofix controller box?
yes, up to 10 tools can be monitored with the DR002 control box
How do your tools perform on hard joints compared to soft joints?
Its all about optimisation to the joint for clutch and transducerised tools to ensure correct completion. Oil pulse tools and impact wrenches can vary in torque output depending on joint type and bolt size.
What is the difference between a clutch tool and a transducerised tool?
Clutch tools achieve torque via a mechanical shut-off clutch and are ideal for many standard fastening tasks. Transducerised tools use an electronic torque sensor to measure and control the fastening in real time, enabling higher accuracy, traceability, and advanced strategies (torque, angle, or combined).
How do I prevent operators changing torque settings?
Use password / role-based access on the controller, lock parameters at admin level, and (if supported) enforce program selection via scanning or line control. This helps protect quality and supports compliance.
How do I prevent operators changing torque settings?
Use password / role-based access on the controller, lock parameters at admin level, and (if supported) enforce program selection via scanning or line control. This helps protect quality and supports compliance.
What does “OK / NOK” mean and how is it determined?
“OK” and “NOK” indicate whether the fastening result falls within programmed limits. Criteria can include final torque window, angle window, time window, and curve-based checks (capability depends on tool/controller).
How often should torque tools be calibrated or verified?
Calibration/verification frequency depends on usage and your QA requirements. Many organisations run periodic verification checks and schedule formal calibration annually or per internal standards.
What causes inconsistent torque readings on the line?
Common causes include worn bits, changing joint conditions (lubrication, coatings), unstable fixturing, operator technique, or fastener quality. Standardising bits, controlling joint prep, and using monitored strategies improves consistency.
When should I use torque control vs torque + angle control?
Torque-only is commonly used where joint conditions are stable and the torque target is the main requirement. Torque + angle is preferred when you need tighter process control and better compensation for joint variability (for example gasket compression, paint, or mixed materials).
What is a “hard joint” and “soft joint” in assembly?
A hard joint reaches torque quickly with minimal rotation (metal-to-metal seating). A soft joint requires more rotation to reach torque (gaskets, plastics, spring washers), which can benefit from strategies like torque + angle or controlled rundown.
How do I reduce cross-threading and early fastener damage?
Use a controlled rundown strategy: start with a lower speed, confirm alignment, then ramp speed. Where available, use programmed “soft start”, angle monitoring, and good bit/fastener presentation to the operator.
Can you set multiple fastening programs (Psets) on one tool?
Yes. Most of our assembly tools support multiple parameter sets (Psets) minimum of 8 for different joints, fastener sizes, or stations, selectable via the controller, I/O, barcode, or MES integration (model dependent).
Can the system provide traceability for each fastening?
Yes. Assembly controllers can log fastening results such as torque, angle, timestamp, program, and tool ID for quality records and audit trails. Data export options depend on configuration and software.
What is “rundown speed” and why does it matter?
Rundown speed is the speed used to drive the fastener until seating. Controlling it can reduce cross-threading, improve ergonomics, and improve consistency, especially on soft joints or delicate assemblies.
What is the key benefit of a 60V platform?What is the key benefit of a 60V platform?
A 60V platform is designed for high-demand industrial applications where sustained power and productivity matter. Higher pack voltage allows the system to deliver power more efficiently under load with less energy wasted due to heat, supporting heavy cutting, grinding, drilling and demolition tasks.
Why does my tool cut out under heavy load?
Cut-out is usually a thermal protection response (battery current limit, overheating, or low voltage under load).
That is why the 60v platform is optimised for industrial uses as the tool will operate cooler resulting in longer runtime.
Allow the tool and battery to cool, check for binding blades/discs, and use an appropriate battery size for the task.
Can I use the same 60V battery across all 60V tools?
Yes all batteries on our 60v Platform are interchangeable.
Does cold weather affect 60V performance?
Yes. Low temperatures reduce battery output and available capacity. For best results, store packs indoors at room temperature, then use and recharge normally. Avoid charging packs that are extremely cold.
Can I leave batteries on the charger overnight?
Yes, we have intelligent chargers that manage charge termination and maintenance. For best battery life, avoid leaving packs in extreme heat and keep charger vents clear. If storing long-term, remove packs and store partially charged.
Why is my charger flashing lights (or showing an error)?
Charger indicators usually communicate battery temperature, charge state, or fault. Ensure the pack is seated correctly, contacts are clean and dry, and allow hot/cold packs to return to normal temperature before charging
Why is kickback a risk on high-power cordless tools?
Higher torque increases the severity of sudden binding. Use correct technique: stable stance, two-handed grip, correct guard position, and avoid twisting in the cut. Keep accessories sharp and appropriate.
Can 60V tools be used in wet or dusty environments?
Yes most of the 60v tools are designed with a high IP rating in mind, though not all are waterproof. Avoid water ingress and keep battery/charger contacts dry, and follow the tool’s environmental guidance. If dust-heavy, clean vents regularly and do not charge in dusty areas
How do I build a good battery “rotation” for a crew?
Use at least 2–3 packs per tool for high-duty applications, with a charger capacity that matches usage. Label packs, rotate evenly, and retire packs that consistently overheat or underperform.
What is the G12 Pro Series designed for?
The G12 Pro Series is built for compact, precise, everyday DIY & trade work where access, control, and reduced fatigue matter. It was originally designed for automotive, but with the continued success have grown into other areas.
What’s the main advantage of G12 Pro ergonomics?
Reduced weight and compact size help reduce fatigue and improve control, especially for overhead work, repeated fastening, and work in confined areas.
When should I choose G12 Pro instead of 60v?
Choose G12 Pro when the priority is size, weight, and manoeuvrability rather than maximum torque or sustained heavy load. For large fasteners, continuous drilling, or high-duty cutting, 60V platform is usually a better fit.
Does 12V mean “less professional”?
Not at all. 12V platforms are commonly used by professionals for fast, frequent, precision work. The right tool is the one that matches the job, not the biggest battery.
What does “Pro” mean in G12 Pro?
“Pro” indicates a focus on durability, consistent performance, and trade-ready ergonomics, typically including features like brushless efficiency (model dependent), improved housings, better balance, and practical jobsite controls.
Are G12 Pro batteries compatible across Acdelco?
Yes they are all within the same G12 platform, batteries are typically designed for cross-compatibility. Always confirm compatibility by platform and connector type, especially when mixing older and newer generations.
What battery size should I choose?
Smaller Ah packs improve access and weight for overhead or tight work. Higher Ah packs improve runtime and peak output for repeated fastening or longer tasks. Many users keep one compact pack and one higher-capacity pack.
Why does the tool feel weaker when the battery is low?
As battery charge drops, available voltage under load can reduce. A fully charged or higher Ah pack will typically feel more consistent, especially on repeated fastening.
When should I use a drill/driver vs an impact driver?
Use a drill/driver for controlled fastening, small screws, and drilling. Use an impact driver for repetitive fastening and tougher screws where you want higher driving power with less cam-out.
Is G12 Pro suitable for automotive use?
Yes. The compact form factor is excellent for interior work, brackets, trim, clamps, and light mechanical tasks where access is tight and control matters.
What’s the difference between a digital torque wrench and a digital torque adapter?
A digital torque wrench is a complete tool with an integrated torque measurement system. A digital torque adapter fits between a ratchet/breaker bar and the socket to provide torque measurement and alerts while using your existing handle.
When should I choose a digital torque adapter?
Adapters are ideal when you need torque confirmation but want to keep your preferred ratchet, or when you need a compact solution for tight spaces. They’re also useful for occasional torque work across multiple drive sizes.
What tightening modes are typically available?
Many digital torque tools support modes such as Track (live reading while you apply torque) and Peak (captures the highest torque reached). Some models also support alarms/tolerances and data functions (model dependent).
What units can the RM tools display?
Digital torque tools commonly display multiple units (for example N·m, lbf·ft, lbf·in, kgf·cm). Unit availability depends on the model.
Can I use RM tools in left-hand (counter-clockwise) direction?
Many digital torque tools support both directions, but not all. Confirm direction capability for your model and ensure you’re using the correct mode for tightening requirements.
How do I set a target torque and get feedback?
Set the target value, then tighten smoothly. The tool provides visual and/or audible alerts as you approach and reach the target (alert type depends on model). Stop once the target is achieved.
Why does torque accuracy depend on technique?
Torque is affected by steady application, alignment, and joint conditions. Smooth, controlled tightening reduces overshoot. Sudden pulls, wobble extensions, and poor socket fit can increase variation.
Do extensions or universal joints affect accuracy?
They can. Extensions and U-joints may introduce compliance or angle error. Use the shortest, straightest setup possible. If you must use a flexible joint, tighten slowly and keep alignment consistent.
Can I use digital torque adapters with impact tools?
No. Torque adapters are for hand tools only. Impact use can damage the sensor and produce unreliable readings.
What batteries do RM digital torque tools use and how do I prevent downtime?
Digital Torque Wrenches typically use standard AA replaceable batteries.
Digital Torque Adapters come with CR 2032 Batteries.
Keep spares on hand, replace when low battery is indicated, and remove batteries for long-term storage to prevent leakage damage.
Contact Us - FAQs
We’ve compiled a list of frequently asked questions to help you get in touch with Durofix quickly and efficiently. Whether you’re looking for contact details, support, or general information, our FAQs are here to assist you.
How can I contact Durofix customer support?
You can reach our customer support team via the contact form on our website or by calling our global hotline available on the Contact page.
What are the office hours for Durofix?
Our offices are open from 9 AM to 5 PM, Monday through Friday. Please note that hours may vary by location.
What makes Durofix Professional Assembly Tools different from standard power tools?
Durofix assembly tools are engineered specifically for precision fastening and controlled torque applications in industrial production environments. Unlike standard power tools, they feature advanced torque control systems, low-vibration operation, and durability tested for continuous use in high-volume assembly lines.
Does Durofix offer technical support?
Yes, Durofix provides comprehensive technical support for all our products. Visit our Support page for manuals, downloads, and service contact information.
What industries use Durofix tools?
Durofix tools are widely used across Assembly and Maintenance functions within multiple industries such as heavy and passenger vehicle, aerospace, rail infrastructure, energy general goods, data centres, construction and energy infrastructure. — wherever reliability, accuracy, and consistency are critical
What torque ranges do Durofix assembly tools cover?
Our professional assembly range includes low-torque precision screwdrivers through to high-torque impact and pulse tools, covering a wide spectrum from 0.5 Nm up to over 1,000 Nm, depending on the model and configuration.
What is Electronic Torque Control (ETC), and how does it work?
ETC is Durofix’s built-in electronic torque management system. It allows users to preset torque levels, ensuring consistent fastening accuracy while reducing the risk of over-tightening or damaging components. This system is especially beneficial in assembly line operations where repeatability and traceability are key.
Are Durofix tools certified or tested for quality assurance?
Yes. Every Durofix professional tool undergoes rigorous performance testing and quality verification. We follow ISO 9001-certified manufacturing processes and conduct vibration, torque accuracy, and durability testing to meet international industrial standards.
How does Durofix address Hand-Arm Vibration (HAVS) concerns?
Durofix designs all professional assembly tools with vibration-reduction engineering, including balanced internal mechanisms and anti-vibration housings. Our tools are regularly tested for compliance with EU Directive 2002/44/EC and HSE guidelines to help employers manage HAVS exposure safely.
Can Durofix tools be calibrated or serviced?
Yes. Durofix offers calibration and maintenance support through authorised service partners. Calibration certificates can be provided upon request to maintain torque accuracy and quality compliance for professional and ISO-audited environments. Please contact us to find a dealer or distributor in your area.
Where can I purchase or service Durofix tools?
Durofix products are available through authorised distributors and service centres worldwide, including partners in Europe, North America, and Asia-Pacific. For regional support, please contact us and we locate your closest distributor in your market.
How can I determine the right tool for my assembly process?
Our technical team provides consultative support to help match torque requirements, joint types, and production environments with the ideal Durofix model. Contact your local Durofix representative for a customised recommendation or demonstration.